Refund Policy

Effective Date: 4/27/25

At Groove AI, we are committed to providing high-quality therapy services and support. Please review our Refund Policy carefully before purchasing or scheduling services.

1. Online and In-Person Therapy Sessions

• Cancellations: If you need to cancel a scheduled session, you must provide at least 24 hours' notice to avoid a cancellation fee.

• Refunds for Cancellations:

  • Cancellations made more than 24 hours in advance are eligible for a full refund or rescheduling at no additional cost.

  • Cancellations made less than 24 hours before a scheduled session are not eligible for a refund but may be rescheduled one time at our discretion.

• No-Shows: Missed sessions without prior notice are non-refundable.

2. AI Therapy Services and Digital Products

• Non-Refundable: Due to the nature of AI-assisted services and immediate delivery of digital content, all purchases related to AI therapy tools, assessments, or digital programs are final and non-refundable once accessed or delivered.

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3.  Service Quality Concerns

If you experience technical issues or are dissatisfied with the service received, please contact our support team at [Insert Email Address] within 7 days of the service date. We will review concerns on a case-by-case basis and may, at our sole discretion, offer a credit, rescheduling opportunity, or partial refund.

4. Processing Refunds

Approved refunds will be processed to the original payment method within 7–10 business days after approval. Depending on your financial institution, additional processing time may apply.

5. Contact Us

For questions or concerns regarding our Refund Policy, please contact us